Law Enforcement Requests
SPACEDEX takes user privacy seriously and discloses account or transaction information only in response to valid legal process from a competent authority, or in the narrow circumstances where disclosure is required or permitted by law. This page explains how a government authority can submit a lawful request, what we generally require, and how we respond.
Who this page is for
This page is for police, judicial, regulatory, tax and other government authorities acting in an official capacity. It is not a channel for general customer support, account recovery, or disputes between users. If you are a SPACEDEX account holder, please use the Help Center or contact support instead.
How to submit a request
Submit requests from an official government email domain to our compliance team. Requests sent from personal or free webmail accounts cannot be actioned. We accept official documents as signed PDF attachments.
- Email: [email protected] (official government domains only).
- Attach the legal instrument (subpoena, court order, warrant, or regulatory request) as a signed PDF.
- Send from, and expect our reply at, an official agency address.
What to include
To locate the right records quickly and respond lawfully, every request should contain the following. Incomplete requests slow the process and may be returned for clarification.
| Field | Why we need it |
|---|---|
| Requesting authority | The agency name, country and the officer's name, role and contact details |
| Legal basis | The statute, court order or other authority that compels or permits disclosure |
| Account identifiers | Email, user ID (UID), and any known deposit/withdrawal address or transaction hash |
| Scope and time range | The specific data sought and the period it covers |
| Response deadline | Any statutory or court-imposed deadline |
Types of request we accept
- Preservation requests: we can preserve a snapshot of relevant records for a limited period while you obtain the legal process required to compel disclosure.
- Disclosure requests: we disclose records only under valid, binding legal process appropriate to the data sought and the requesting jurisdiction.
- Account restriction requests: where legally required, we may freeze or restrict an account pending a lawful order.
Emergency disclosure requests
Where there is a good-faith belief that disclosure is necessary to prevent an imminent risk of death or serious physical harm, an authorised officer may submit an emergency request. Emergency requests must still come from an official address, identify the emergency, and explain why the data is needed without delay. We assess each on its facts and disclose only what is strictly necessary.
What data we may hold
The records available vary by account and activity. Depending on the case, they may include account registration details, verification (KYC) records, login and device metadata, and a history of deposits, trades and withdrawals with associated on-chain transaction identifiers. We can only provide data we actually hold, and we do not create or infer records that do not exist.
User notification
Our policy is to notify affected users of requests for their information where we are lawfully able to do so, so they can seek to protect their rights. We will delay or withhold notice where a court order, statute, or a genuine risk to an investigation or to someone's safety requires it.
Response times and format
We aim to acknowledge valid requests promptly and to respond within the timeframe set by the legal process or applicable law. Complex or broad requests take longer. We respond through a secure channel to the requesting authority and may ask you to cover reasonable costs of producing records where the law allows.
What we will not do
- We do not give law enforcement direct or live access to any account or to our systems.
- We do not act on requests that are not supported by valid legal process from a competent authority.
- We do not disclose more than the request lawfully requires.