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Deposit Crypto

Help Center›Deposits & Withdrawals›Deposit Crypto›My deposit hasn't arrived: what to check

My deposit hasn't arrived: what to check

SPACEDEX·2026-06-24

Crypto deposits are credited after the network confirms the transaction. If it is taking longer than expected, work through the checklist below.

  • Confirm the transaction shows as successful on the sending side, with a transaction hash.
  • Check the network you used matches the one selected on SPACEDEX.
  • Confirm you included any required memo or tag.
  • Allow time for network confirmations; busy networks can be slower.
NoteIf you sent the wrong network or omitted a memo, contact support with your transaction hash and we will investigate.
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